Mayor Dan Norris has demanded answers and urgent action from GWR over the cracked Hitachi high-speed trains chaos.
Mayor Norris has written an open letter to the operator’s boss wanting to know how it will help passengers left stranded in the region.
In a letter to GWR managing director Mark Hopwood the newly Labour elected Mayor said: “As the new Metro Mayor I am writing for an update on the situation with West of England Intercity Express train services.
“I recognise the network management challenges that this will bring.
“Please can you update me on the progress of the mitigation measures for the West of England and advise when full service high-speed services are likely to begin again.
“I am very keen to understand what further mitigation measures to support passengers are being considered in the meantime and how we can reassure our communities on the future safety of train services.”